FAQ – USBELUX

Your Questions, Answered

1. What is Curvy Glams?

Curvy Glams is a fashion brand dedicated to plus-size individuals who want to celebrate their curves with stylish, comfortable, and high-quality clothing. From trendy dresses to versatile activewear, our collections are designed to empower you to express your unique style. We’re all about body positivity, inclusivity, and helping you feel confident in every outfit. Unleash Your Style, Embrace Your Curves!

2. How do I choose the right size?

We offer sizes from XL to 5XL to fit a wide range of body types. Each product page includes a detailed size chart with measurements for bust, waist, and hips to help you find the perfect fit. If you’re between sizes or prefer a looser fit, we recommend sizing up for extra comfort. Need assistance? Contact our team for personalized advice!

3. Do you offer international shipping?

Yes, we ship to customers worldwide! Shipping costs and delivery times vary depending on your location. During checkout, you’ll see available shipping options and estimated delivery times tailored to your address.

4. How long does it take to receive my order?

Our standard production time is 3-7 business days, depending on the item. Once your order is shipped, delivery typically takes 5-15 business days, depending on your location and the shipping method you choose. You’ll receive a confirmation email with tracking details once your order is on its way.

5. Can I customize my order?

Yes! Select products, such as t-shirts and hoodies, offer personalization options. You can add your name, a favorite quote, or a special design. Look for the “Personalize” button on eligible product pages to create a one-of-a-kind piece that celebrates your style.

6. What if I receive a damaged or incorrect item?

We’re committed to your satisfaction. If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with a photo of the issue. Our team will promptly arrange a replacement or refund to ensure you love your Curvy Glams experience.

7. Can I cancel or change my order?

You can cancel or modify your order within 12 hours of placing it. After this window, our production process begins, and changes may not be possible. If you need assistance, reach out to our support team immediately, and we’ll do our best to help.

8. What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express, Discover) and PayPal. All payments are processed securely to protect your information.

9. How do I track my order?

Once your order ships, you’ll receive an email with a tracking link. You can use this link to monitor your package’s progress or visit our Order Tracking page for updates.

10. How can I contact your team?

We’re here to support you! If you have questions, feedback, or need help, email us at support@curvyglams.com or use the contact form on our Contact Page. Our team responds within 24-48 hours.